Windows Server & Plesk Troubleshooting
Interactive first-response CloudOps workshop for Windows Server, IIS and Plesk troubleshooting.
60-minute workshop plan
0–5 min
Troubleshooting mindset
Symptom is not root cause. Establish the workflow.
Symptom is not root cause. Establish the workflow.
5–15 min
Windows Server fundamentals
Task Manager, Resource Monitor, processes.
Task Manager, Resource Monitor, processes.
15–25 min
Logs & Services
Event Viewer, Services, correlation.
Event Viewer, Services, correlation.
25–40 min
Plesk + IIS
Domains, App Pools, bindings, logs.
Domains, App Pools, bindings, logs.
40–47 min
Networking
DNS, ports, firewall, request path.
DNS, ports, firewall, request path.
47–53 min
Security
Unknown processes, scheduled tasks, evidence preservation.
Unknown processes, scheduled tasks, evidence preservation.
53–60 min
Incident simulation
Slow website → 503 → stopped App Pool → root-cause investigation.
Slow website → 503 → stopped App Pool → root-cause investigation.
Request path
InternetUser request
DNS / CDNResolution / proxy
Windows ServerOS + resources
IISWeb server
PleskHosting control
ApplicationRuntime / code
DatabaseData layer
Start the class
1. Troubleshooting mindset
Build the investigation habit first.
2. Windows tools
Know which tool answers which question.
3. Plesk + IIS
Trace website failures through hosting layers.
4. Incident lab
Run the scenario interactively.
Trainer checklist
Production rule: never teach “restart, kill, delete” as a first action. Collect evidence, understand impact, then make the smallest safe change.